Multipli Credit Union replaced a static, manual org chart with OneDirectory’s searchable, always-up-to-date directory, saving hours of admin time and helping staff serve clients faster.
About Multipli Credit Union
Multipli Credit Union is a member-focused financial institution in the banking industry, supported by a close-knit team of 51–200 employees. With a strong emphasis on personal service, the organization depends on clear communication and easy access to accurate employee information to support its members effectively.
The Challenge
Before OneDirectory, Multipli Credit Union relied on a small group of employees to manually update the company's organizational chart.
“Before we had OneDirectory, our company had a couple of people manually updating the organization chart.”
— Lydia Fox, Director of Training & Development
The org chart lived in a static format that:
- Was not searchable
- Did not include contact information
- Required manual maintenance whenever people joined, moved roles, or left
This meant staff couldn’t quickly look up who was responsible for what, how teams were structured, or how to contact the right person.
As the organization grew and evolved, keeping the org chart accurate became a time-consuming and repetitive task, and the end result was still not very useful for everyday employee needs.
“The format we had our organization chart in was not searchable and did not contain contact information.”
Exploring Alternative Solutions
When Multipli Credit Union began searching for a more effective way to manage its organizational chart and employee information, there were few options that met the company's requirements.
They needed something that:
- Worked well with their existing Microsoft environment
- Didn’t require building and maintaining a custom solution
“There weren't many contenders available at a reasonable cost that were integrated with Microsoft.”
Most alternatives either lacked the integration they needed or would still require a significant amount of manual upkeep.
Critical Needs
As they evaluated their options, a few critical needs became clear. They were looking for:
- A modern, searchable org chart that went beyond a static document
- Contact information built into the directory, so employees could immediately reach the right person
- Seamless integration with Microsoft, to avoid duplicate data entry and manual syncing
- Reduced manual effort, so the team responsible for updates could focus on higher-value work
Why Multipli Credit Union Chose OneDirectory
OneDirectory stood out because it could automatically stay in sync with their employee data and remove the burden of manual updates.
“We chose OneDirectory for the peace of mind knowing that when we input a new employee, the information automatically feeds into OneDirectory. This has saved hours of manual labor!”
Instead of chasing down changes and tweaking org chart files, the team now trusts OneDirectory to:
- Reflect new hires, role changes, and departures automatically.
- Keep the org structure and employee details up to date.
- Provide a single, easy-to-use interface for everyone in the organization.
The result is a reliable, always-current employee directory and org chart that employees actually use.
The Benefits
Since deploying OneDirectory, Multipli Credit Union has seen clear improvements across the organization.
- Significant time savings
The manual work of updating org charts is gone. The team responsible for managing employee information now spends far less time on administrative tasks and more time on strategic work. - Peace of mind and confidence in their employee data
Knowing that updates to employee information automatically flow into OneDirectory has given Multipli Credit Union confidence that their directory is accurate and up to date. - Provide a better service to their clients
With faster access to the right people and information, employees are better equipped to respond to client needs and route questions or issues to the right team.
“We are able to provide better service to our clients because of this.”
- Employees connected with their co-workers faster and more easily
Staff can now quickly look up colleagues, understand where they sit in the organization, and find contact details in just a few clicks.
“We are seeing that employees are now able to connect with their co-workers easier.”
The Bottom Line
For Multipli Credit Union, OneDirectory has transformed their org chart from a manually maintained file into a powerful, integrated employee directory that supports everyday work and client service.
What started as a search to fix a tedious, manual process has resulted in:
- A searchable, modern org chart
- Rich employee information in one place
- Stronger connections across the organization
- Better, faster service for their clients
“You will not regret it! Going with OneDirectory was an easy choice with the value provided.”
Multipli Credit Union’s experience shows how the right employee directory can do more than just show who reports to whom; it can help employees connect, collaborate, and ultimately serve customers better.
